Setting the Bar for Customer Service? 
Slashdot Jun 25 2005 10:07PM GMT
http://c.moreover.com/click/here.pl?r341003229
PracticeXpert Announces New Customer Support Knowledge Base
Biz.yahoo.com - Tue Apr 12, 12:23 pm GMT
http://biz.yahoo.com/pz/050412/76029.html
Natural language search a natural for customer service, expert says
Internetretailer.com - Thu May 19, 08:53 pm GMT
http://www.internetretailer.com/dailyNews.asp?id=15000
Sharper Image Ceases Live Chat
Sharper Image may be known for offering good customer service throughout its multiple channels, but live chat is no longer part of the equation....
http://onlineshopping.about.com/b/a/109929.htm
An End to Customer Service, Welcome to Club Class
I just broke another resolution: Never to go for any product or service that calls itself Premium or Premier. I hate the whole elitist thang the idea that theres one bunch of people, and then another privileged bunch of people...
http://loosewire.typepad.com/blog/2005/06/an_end_to_custo.html
Game Store Customer Service
1UP.com sent a gamer to play dumb with store clerks to see which one gave her the best advice and service. The four stores 1UP.com visited were GameStop, Toys R Us, Best Buy, and EB Games. The Results didn't surprise...
http://compsimgames.about.com/b/a/177429.htm
Evident Software baselines usage with NetFlow
Evident Software last week announced a service at Cisco's Networkers 2005 conference in Las Vegas that takes advantage of the NetFlow information on Cisco gear.
http://www.networkworld.com/newsletters/accel/2005/0627netop2.html?fsrc=rss-applications
The age of the Euro-customer
http://feeds.feedburner.com/newsisfree/newscat84?m=149851
Scary Scanner Story?
The saga continues as Eggles tries to get her scanner working. You'll read and learn about USB (1.1 vs. 2.0), Firewire, Windows XP, Mac vs. PC, hard drive capacity, and Epson's customer service (or lack of) as the story unfolds...
http://desktoppub.about.com/b/a/181680.htm
SOA Software Breaks Performance Barrier With Service Manager v 3.0; Award-Winning Web Services Manag
Business Wire UK Jun 21 2005 12:42PM GMT
http://c.moreover.com/click/here.pl?r338749082
